SCORM Compliant Package-HLTDET014 Repair and modify dentures and appliances MSF aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency PSPGEN048 Support workplace coaching and mentoring PSPGEN053 Provide leadership If you require RPL Kits with comprehensive benchmarking

Core units SITHFAB021 Provide responsible service of alcohol SITHIND006 Source and use information on the hospitality industry SITHIND008 Work effectively in hospitality service SITXCCS014 Provide service to customers SITXCOM007 Show social and cultural sensitivity SITXFIN007 Process financial transactions SITXFSA005 Use hygienic practices for food safety SITXHRM007 Coach others in job skills SITXWHS005 Participate in safe work practices Elective units SIRXCEG008 Manage disrespectful

BSBXCS302 Identify and report online security threats

Units of competency BSBPRC402 Negotiate contracts FNSORG501 Develop and manage a budget BSBATSIM514 Recruit and induct staff BSBOPS504 Manage business risk BSBAUD514 Interpret compliance requirements BSBPMG430 Undertake project work CUACMP511 Manage copyright arrangements SITXHRM002 Roster staff If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-HLTDET014 Repair and modify dentures and appliances MSF aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.