Unit Knowledge Guide-BSBOPS202 Engage with customers Certificate II secure and support sales solutions

secure and support sales solutions Elective units BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBLDR401 Communicate effectively as a workplace leader BSBRES411 Analyse and present research information BSBINN301 Promote innovation in a team environment BSBLDR402 Lead effective workplace relationships If you require RPL Kits with comprehensive benchmarking

Core units CPCCCA2002 Use carpentry tools and equipment CPCCCM3004 Identify and apply information in construction plans

select and induct staff SITHIND001 Use hygienic practices for hospitality service SITHKOP007 Design and cost menus If you require RPL Kits with comprehensive benchmarking

Provide First Aid in an education and care setting

Units of competency BSBPEF101 Plan and prepare for work readiness FSKLRG011 Use routine strategies for work-related learning BSBWHS211 Contribute to the health and safety of self and others FSKOCM006 Use oral communication skills to participate in workplace teams * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-BSBOPS202 Engage with customers Certificate II secure and support sales solutionsOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner